Health IT will provide managed maintenance for customer owned, in warranty servers.
- Real time Server monitoring during business hours
- Server patch management for the following systems:
- Microsoft Windows Operating Systems within Microsoft support
- Apple OS/X version 10.10.5 or higher
- Genie version 9 or higher
- Best Practice Premier version 1.8 or higher
- Medical Director version 3.16 or higher
Patch management means that updates will be applied to your system according to the Health IT patch management process.
Updates are not upgrades which take you from version to version. They are security fixes and improvements to the current versions. In the case of medical software they are generally monthly drug database updates and annual fee updates.
Multiple servers: A server is defined as a computer, physical or virtual, running one of the operating systems listed above. In the case of virtual machines running on one or more dedicated hypervisor systems, the server count will not include those hypervisors. If the host machine is a hypervisor AND a server it will be counted as a server.
HIT Code: A106